Customer Service

Shipping & Delivery
Carpet tiles are dispatched within 1 working day of receiving the order as long as we have the quantity you require in stock. We have a flat rate delivery charge of £20, or  free delivery for orders of 100 tiles or more throughout the UK. Orders to Ireland, the Scottish Highlands and Islands do have different delivery prices dependant on postcode so please get in touch first. Small orders will be delivered via DHL, and larger orders will be dispatched with a pallet courier. Delivery times are Monday to Friday, 9-5pm. If you have any specific out of normal circumstance please contact us. You should have someone at the delivery address to accept the delivery.
Privacy & Security

Your credit or debit card information is entered via a secure payment link through PayPal and therefore only Cheap Carpet Tiles can read this information. Security is provided via a 128-bit SSL encrypted connection, as the industry standard. Please contact us if you have any information regarding our privacy policy.

When you register your details your account details will remain private & confidential. You will never receive unsolicited mail from us after placing an order. We will only send you e-mails regarding your orders, and any relevant offers.

We cannot see any debit/credit card information that the customer enters. We only ever receive details of the type of payment through Paypal. All the information collected is done in accordance with the Data Protection Act 1998. We do not store credit card details nor do we share customer details with any 3rd parties.

Returns & Replacements
If you wish to cancel your order, please inform us in writing or by email within 7 working days of placing your order. This is in accordance to the Distance Selling Regulations and your rights to a 7 day cooling-off period. If your order has already been dispatched, you will be responsible for returning the goods to us at your own expense. A full refund will be issued excluding postage costs within 30 days of receiving the goods in the condition described.
If you receive any goods which are in a damaged condition you must contact us within 7 days and post it back to us within 14 days of the delivery date. We will issue a replacement product or refund your money if you’d prefer. We can only offer a replacement within 7 working days if the product is in stock. However, if the product is not in stock we will offer a replacement within 30 working days. Please note that this does not affect your statutory rights as a consumer. Please contact us before you return the item so we can advise you about the return. 
All items listed on our website are in stock. Select the amount required and you will be taken to the checkout page. Any amendments to the order such as quantity can be changed. You may register, to make it quicker to order in the future, or just checkout as a guest. The delivery price will be confirmed before payment is made. You will then be taken to a Paypal page, where you can pay through either Paypal, debit card or credit card. You will then receive a confirmation email of the order.
Payment, Pricing & Promotions
All products are diplayed with their prices, excluding VAT and delivery. Delivery price will be confirmed at the checkout stage. Payment is taken through Paypal,debit card, or credit card, on a secure paypal page, where your personal card details are not held by us. From time to time we may do promotions, when the adjusted prices will be displayed.
Viewing Orders
Once orders have been placed, you will see your orders if you log into your account. If you only checked out as a guest please contact us with any queries regarding your order, or refer to your bank, or paypal account for payment details.
Updating Account Information
If at any time you wish to update your account information, log into your account at the top right hand corner of any page within the site, and make the necessary changes.

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